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SUMMARY

An energetic Information Technology professional experienced in leading professional teams, resolving user problems, and providing high level application support.  I actively hold a TS/SCI with Full Scope Polygraph clearance.  I currently have my Security+ certification and I’m seeking out challenging opportunities to enhance my skills and stay current with changing technologies.

SKILLS

• VMware
• DB2
• Windows NT, 2000, 2003, 2008
  
• Wireshark
• Security Clearance
• BMC Remedy
• Project Management
• Citrix MetaFrame
• Microsoft Office (Excel, Word, PowerPoint)
• Crystal Reports
• Information Security Technologies
• SQL
• Software Installation/Configuration
• Problem & Change Management

EXPERIENCE

Lockheed Martin, Reston, VA                                            2011 – Present

System Administrator Senior

• Configure, support and maintain Windows server farm and workstations.
• Provide technical support to end users.
• Troubleshoot Application, OS and hardware issues.
• Monitor system logs for vulnerabilities and errors.
• Respond to and Mitigate Malware detections.
• Troubleshoot network printer problems.
• Provide support of Active Directory and Group Policy.
• Install patches and upgrades.
• Develop C&A Plan.

IBM, Research Triangle Park, NC                                                                                          1995 – 2009

Remedy Administrator 2007 – 2009

• Installed and maintained BMC Remedy Application.
• Provided Problem and Change Management support in Remedy application.
• Resolved technical user problems/questions per service level agreement.
• Created and maintained users and work groups for over 5,000 users.
• Monitored system logs for vulnerabilities and errors.
• Provided custom Remedy Reports as needed.
• Provided Problem Determination on Remedy Application to end users.
• Led team of professionals and provided direction on IT administration and customer support.
• Planned and coordinated meetings and projects, ensuring team communication and current updates.
• Resolved customer issues via problem tickets and phone conversations.

Citrix Administrator 2000 – 2006

• Citrix Certified Administrator
• Provided Citrix MetaFrame system migration to new operating system.
• Installed and configured Citrix MetaFrame.
• Built and configured server farms.
• Configured user accounts, permissions, groups, and policies.
• Monitored system logs for vulnerabilities and errors.
• Provided 24×7 Application and server support.
• Configured server load balancing.
• Maintained web based Problem and Change Management applications.
• Maintained and supported knowledgebase used by help desk teams.

Computer Operator 1998 – 2000

• Troubleshot IBM networks for internal and external customers, finding issues early to reduce downtime.
• Determined initial problems for down servers, triaging end user problems for quick resolution.
• Monitored computer consoles for error detection.

Team Lead 1997 – 1998

• Handled customer escalations, trained new consultants, managed short term projects and served as liaison between upper level groups and the help desk
• Met and maintained service level agreements, creating new ways to meet terms of contracts.
• Implemented ideas to improve processes and create greater efficiency.

Senior Procedures Analyst 1995 – 1997

• Answered questions on installation and setup, user operation, configuration requirements, migration assistance, performance techniques, fulfilling customer requests.
• Utilized multiple databases to retrieve pertinent information, resolving user problems.
• Provided technical support for products such as VM, MVS, OS/2, TCP/IP, Internet and SNA, ensuring accuracy of use.

EDUCATION

MS, Information Assurance, Capitol College, Laurel, MD

BS, Industrial Technology – Electronics & Computer Technology, North Carolina A&T State University, Greensboro, NC

RELEVANT COURSEWORK

• Perimeter Protection
• Business Continuity and Disaster Recovery
• Information Security Management
• Legal Aspects of Computer Security
• Secure Information Transfer and Storage
• Computer Forensics and Incident Handling
• Access Control Systems Methodology
• Malware & Malicious Code
• Cryptography
• Risk Analysis & Security Assessments
• Information Security Technologies
• Penetration Testing
• Vulnerability Mitigation
• CISSP Training

CERTIFICATIONS/CERTIFICATES

Security+

NSTISSI 4011 – National Training Standard for Information Systems Security Professionals

CNSSI 4012 – National Information Assurance Training Standard for Senior Systems Managers

CNSSI 4013 (A) – National Information Assurance Training Standard for System Administrators (Advanced)

CNSSI 4014 (A) – Information Assurance Training Standard for Information Systems Security Officers (Adv.)

NSTISSI 4015 – National Training Standard for Systems Certifiers

CNSSI 4016 (A) – National Information Assurance Training Standard for Risk Analysts (Advanced)