Derrick Morgan – Reston, Va

Click Here To Send Me An Email Mobile: 919.608.2184


SUMMARY

An energetic Information Technology professional experienced in leading professional teams, resolving user problems, and providing high level application support.  I actively hold a TS/SCI with Full Scope Polygraph clearance.  I currently have my Security+ certification and I’m seeking out challenging opportunities to enhance my skills and stay current with changing technologies.

SKILLS

  • VMware
  • DB2
  • Windows NT, 2000, 2003, 2008
  • Wireshark
  • Security Clearance
  • BMC Remedy
  • Project Management
  • Citrix MetaFrame
  • Microsoft Office (Excel, Word, PowerPoint)
  • Crystal Reports
  • Information Security Technologies
  • SQL
  • Software Installation/Configuration
  • Problem & Change Management

EXPERIENCE

Lockheed Martin, Reston, VA                                            2011 – Present

System Administrator Senior

  • Configure, support and maintain Windows server farm and workstations.
  • Provide technical support to end users.
  • Troubleshoot Application, OS and hardware issues.
  • Monitor system logs for vulnerabilities and errors.
  • Respond to and Mitigate Malware detections.
  • Troubleshoot network printer problems.
  • Provide support of Active Directory and Group Policy.
  • Install patches and upgrades.
  • Develop C&A Plan.

IBM, Research Triangle Park, NC                                                                                          1995 – 2009

Remedy Administrator 2007 – 2009

  • Installed and maintained BMC Remedy Application.
  • Provided Problem and Change Management support in Remedy application.
  • Resolved technical user problems/questions per service level agreement.
  • Created and maintained users and work groups for over 5,000 users.
  • Monitored system logs for vulnerabilities and errors.
  • Provided custom Remedy Reports as needed.
  • Provided Problem Determination on Remedy Application to end users.
  • Led team of professionals and provided direction on IT administration and customer support.
  • Planned and coordinated meetings and projects, ensuring team communication and current updates.
  • Resolved customer issues via problem tickets and phone conversations.

Citrix Administrator 2000 – 2006

  • Citrix Certified Administrator
  • Provided Citrix MetaFrame system migration to new operating system.
  • Installed and configured Citrix MetaFrame.
  • Built and configured server farms.
  • Configured user accounts, permissions, groups, and policies.
  • Monitored system logs for vulnerabilities and errors.
  • Provided 24×7 Application and server support.
  • Configured server load balancing.
  • Maintained web based Problem and Change Management applications.
  • Maintained and supported knowledgebase used by help desk teams.

Computer Operator 1998 – 2000

  • Troubleshot IBM networks for internal and external customers, finding issues early to reduce downtime.
  • Determined initial problems for down servers, triaging end user problems for quick resolution.
  • Monitored computer consoles for error detection.

Team Lead 1997 – 1998

  • Handled customer escalations, trained new consultants, managed short term projects and served as liaison between upper level groups and the help desk
  • Met and maintained service level agreements, creating new ways to meet terms of contracts.
  • Implemented ideas to improve processes and create greater efficiency.

Senior Procedures Analyst 1995 – 1997

  • Answered questions on installation and setup, user operation, configuration requirements, migration assistance, performance techniques, fulfilling customer requests.
  • Utilized multiple databases to retrieve pertinent information, resolving user problems.
  • Provided technical support for products such as VM, MVS, OS/2, TCP/IP, Internet and SNA, ensuring accuracy of use.

EDUCATION

MS, Information Assurance, Capitol College, Laurel, MD

BS, Industrial Technology – Electronics & Computer Technology, North Carolina A&T State University, Greensboro, NC

RELEVANT COURSEWORK

  • Perimeter Protection
  • Business Continuity and Disaster Recovery
  • Information Security Management
  • Legal Aspects of Computer Security
  • Secure Information Transfer and Storage
  • Computer Forensics and Incident Handling
  • Access Control Systems Methodology
  • Malware & Malicious Code
  • Cryptography
  • Risk Analysis & Security Assessments
  • Information Security Technologies
  • Penetration Testing
  • Vulnerability Mitigation
  • CISSP Training

CERTIFICATIONS/CERTIFICATES

Security+

NSTISSI 4011 – National Training Standard for Information Systems Security Professionals

CNSSI 4012 – National Information Assurance Training Standard for Senior Systems Managers

CNSSI 4013 (A) – National Information Assurance Training Standard for System Administrators (Advanced)

CNSSI 4014 (A) – Information Assurance Training Standard for Information Systems Security Officers (Adv.)

NSTISSI 4015 – National Training Standard for Systems Certifiers

CNSSI 4016 (A) – National Information Assurance Training Standard for Risk Analysts (Advanced)

Lockheed Martin, Reston, VA 2011 – Present